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Service is the core value for success. It must be based on a rational
organisation of operations. |
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Reception: |
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General organisation: methods for managing the occupancy and
reservations register, sending faxes and e-mails, method for sending the daily
check-in / out list |
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Guest-welcoming process / gauging satisfaction / complaint management |
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Collections’ procedures |
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Assistance with the implementation of a safe-keeping system for cash deposited by guests, collection-verification procedures |
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Stages: |
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Introduction of methods for cleaning and repairing rooms and bathrooms (technical check-list to be used by chambermaids) |
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Rules for linen, reception products, cleaning products and uniform inventory management |
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Check-list for regular verification and monitoring of requirements |
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Gauging satisfaction |
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Communal areas: |
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Integration into the work schedules of chambermaids
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Involvement in the establishment’s positioning |
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Differentiation elements |
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